Activity-system maps | Diagrams that show how a company’s strategy is delivered through a set of supporting activities.
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Operations and supply chain strategy | The setting of board policies and plans that will guide the use of the resources needed by the firm to implement its corporate strategy.
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Operations effectiveness | Performing activities in a manner that best implements strategic priorities at minimum cost.
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Order qualifier | A dimension used to screen a product or service as a candidate for purchase.
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Order winner | A specific marketing-oriented dimension that clearly differentiates a product from competing products.
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Productivity | A measure of how well resources are used.
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Straddling | When a firm seeks to match what a competitor is doing by adding new features, services, or technologies to existing activities. This often creates problems if trade-offs need to be made.
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Supply chain risk | The likelihood of a disruption that would impact the ability of a company to continuously supply products or services.
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Sustainability | The ability to meet current resource needs without compromising the ability of future generations to meet their needs.
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Triple bottom line | Evaluating the firm against social, economic, and environmental criteria.
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