| Activity-system maps | Diagrams that show how a company’s strategy is delivered through a set of supporting activities.
|
 |
|
|
| Operations and supply chain strategy | The setting of board policies and plans that will guide the use of the resources needed by the firm to implement its corporate strategy.
|
|
|
|
| Operations effectiveness | Performing activities in a manner that best implements strategic priorities at minimum cost.
|
|
|
|
| Order qualifier | A dimension used to screen a product or service as a candidate for purchase.
|
|
|
|
| Order winner | A specific marketing-oriented dimension that clearly differentiates a product from competing products.
|
|
|
|
| Productivity | A measure of how well resources are used.
|
|
|
|
| Straddling | When a firm seeks to match what a competitor is doing by adding new features, services, or technologies to existing activities. This often creates problems if trade-offs need to be made.
|
|
|
|
| Supply chain risk | The likelihood of a disruption that would impact the ability of a company to continuously supply products or services.
|
|
|
|
| Sustainability | The ability to meet current resource needs without compromising the ability of future generations to meet their needs.
|
|
|
|
| Triple bottom line | Evaluating the firm against social, economic, and environmental criteria.
|