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Multiple Choice Quiz
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1
Which of the following generally does not define health care management?
A)Design
B)Management
C)Improvement
D)Execution
2
The American Hospital Association classifies hospitals as all of the following except:
A)Walk-In emergency clinics
B)Psychiatric
C)Specialty
D)General hospital/emergency room
3
The average medium-size hospitals inventory represents how much of it current assets?
A)8% to 20%
B)5% to 15%
C)2% to 4%
D)10%
4
A decoupling point is best explained as:
A)A point in the system where a patient is actively receiving a service
B)The time of day when there are no patient appointments
C)A point in the system when waiting takes place
D)The moment a patient's services are complete and s/he is leaving the facility
5
In the hospital product-process framework, a general hospital/emergency room has a:
A)High complexity of operations
B)Wide Range of products/services offered
C)A and B
D)A or B, but not both
6
SBAR is:
A)An acronym for a medical/lab test
B)A device that is used by physicians when they hand-over a very sick patient
C)A situation-based-assessment-record checklist
D)A situation-background-assessment-recommendation checklist
7
Evidence-based medicine:
A)Is a tool to evaluate alternative treatment methods
B)May be a suitable term to describe the success of Florence Nightingale
C)A and B
D)Is favored by hospitals since they do not want to become easy targets of lawsuits
8
In a hospital, employee exposure to blood and bodily fluids will be a component of:
A)Process dashboard
B)Clinical dashboard
C)Customer service dashboard
D)Either A or B depending on the hospital policy
9
Improving customer service in hospitals:
A)Saves money through reduction in malpractice suits
B)Saves money by improving surgical success
C)Saves money by reduction in no-shows and lowering nurse turnovers
D)A and C only
E)A, B and C
10
As per the text, a hospital's cost of inventory is directly related to:
A)The effectiveness of the hospital management
B)Case-mix, which is calculated by a mixture of the patients admitted to the hospital
C)Case-mix, which is calculated based on classifications such as diagnosis-related-groups
D)None of the above





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