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| 1 | |
According to Treacy and Wiersema, market leadership can be attained through: |
| | A) | Product leadership |
| | B) | Operational excellence |
| | C) | Customer intimacy |
| | D) | Reengineering |
| | E) | A, B, and C |
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| 2 | |
According to David Maister, the most complex projects requiring innovation and creativity are called _________. |
| | A) | "Procedures" projects |
| | B) | "Gray hair" projects |
| | C) | "Brain Surgery" projects |
| | D) | "Grinding" projects |
| | E) | None of the above |
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| 3 | |
The last stage in the operations consulting process is: |
| | A) | Presenting the final report |
| | B) | Implementing changes |
| | C) | Assuring client satisfaction |
| | D) | Assembling learning from the study |
| | E) | None of the above |
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| 4 | |
The operations stage toolkit for the Data Analysis and Solution Development phase include(s):
I. SPC tools
II. Bottleneck analysis
III. Computer simulation
IV. Balanced scoreboard |
| | A) | I and II |
| | B) | II and III |
| | C) | I, II, and III |
| | D) | II, III, and IV |
| | E) | I, II, III, and IV |
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| 5 | |
The five forces model is an operation-consulting tool used in the ___________ phase. |
| | A) | Problem definition |
| | B) | Data gathering |
| | C) | Data analysis |
| | D) | Cost impact and payoff analysis |
| | E) | Implementation |
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| 6 | |
Total quality management emphasizes continuous and incremental improvements of processes that are in control. Reengineering is about radical discontinuous change through process innovation. |
| | A) | True |
| | B) | False |
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| 7 | |
Which of the following is not a principle or rule for reengineering? |
| | A) | Organize around tasks, not outcomes |
| | B) | Merge information-processing work into the real work that produces the information |
| | C) | Treat geographically dispersed resources as though they were centralized |
| | D) | Link parallel activities instead of integrating their results |
| | E) | Capture information once at the source |
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| 8 | |
The major personnel components of a large consulting firm do not include: |
| | A) | Senior consultants whose primary function is sales and clients |
| | B) | Managers who manage different consulting projects |
| | C) | Junior members who do the actual work |
| | D) | "Binders" |
| | E) | All of the above are components |
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| 9 | |
Work sampling is a method to: |
| | A) | Obtain random sampling of work activities to find who is wasting time |
| | B) | Obtain random sampling of work activities to find a valid picture of how time is spent by workers |
| | C) | Obtain random sampling of work activities to find a valid picture of how a machine is utilized |
| | D) | A, B and C |
| | E) | B and C only |
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| 10 | |
Causal loop analysis: |
| | A) | Consists of two types of loops: reinforcing loops and balancing loops |
| | B) | Consists of balancing loop counters reinforcing loop |
| | C) | Consists of reinforcing loop counters balancing loop |
| | D) | A and C |
| | E) | A and B |
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