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Service Management: Operations
Information Center
Table of Contents


First Time Users
Student Edition
Instructor Edition
Service Management: Operations, Strategy, Information Technology, 8/e
James A. Fitzsimmons, University of Texas at Austin
Mona J. Fitzsimmons
Sanjeev Bordoloi, Opus College of Business University of St. Thomas

ISBN: 0078024072
Copyright year: 2014



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