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Multiple Choice Quiz
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1
A process capability index is a statistical measure of process variability.
A)True
B)False
2
Six-sigma is a quality improvement program developed by General Electric.
A)True
B)False
3
Several countries require that foreign companies become Malcolm Baldridge certified.
A)True
B)False
4
The increased importance of quality is a direct function of increased competition.
A)True
B)False
5
Lean service is an extension of principles pioneered by the Toyota Production System.
A)True
B)False
6
The PDCA cycle is a general framework that companies can use to increase the quality of their processes.
A)True
B)False
7
______________ is not step in the Six-Sigma DMAIC process.
A)Define
B)Measure
C)Act
D)Control
8
____________ is not a major category in the fishbone chart.
A)Personnel
B)Process
C)Procedures
D)Customers
9
The main aspect of ISO 9000 is ___________
A)compliance to documented practices.
B)to achieve total customer satisfaction.
C)to achieve and maintain high improvement rate.
D)None of the above
10
________ promotes exceptional leadership behaviors as a way of life in society.
A)ISO 9000
B)Baldrige Award
C)Six-Sigma
D)None of the above
11
A Pareto chart
A)is a visual representation of the process and helps analysts determine potential problem areas.
B)presents data as a frequency distribution in bar chart form.
C)visually shows the relationship between two variables to aid in identifying correlation.
D)sorts problems by their relative frequency in a descending bar graph.
12
Which of the following is not considered a quality tool for analysis and problem solving?
A)Control chart
B)Histogram
C)Scatter diagram
D)Poka-yoke





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