Preface

Part One The World of Organizational Behavior

Chapter One

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Chapter Two

Managing Diversity: Releasing Every Employee's Potential

Chapter Three

Organizational Culture, Socialization, and Mentoring

Chapter Four

International OB: Managing across Cultures

Part Two Individual Behavior in Organizations

Chapter Five

Key Individual Differences and the Road to Success

Chapter Six

Values, Attitudes, Job Satisfaction, and Counterproductive Work Behaviors

Chapter Seven

Social Perception and Attributions

Chapter Eight

Foundations of Motivation

Chapter Nine

Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement

Part Three Group and Social Processes

Chapter Ten

Group Dynamics

Chapter Eleven

Developing and Leading Effective Teams

Chapter Twelve

Individual and Group Decision Making

Chapter Thirteen

Managing Conflict and Negotiating

Part Four Organizational Processes

Chapter Fourteen

Communicating in the Digital Age

Chapter Fifteen

Influence, Empowerment, and Politics

Chapter Sixteen

Leadership

Chapter Seventeen

Organizational Design, Effectiveness, and Innovation

Chapter Eighteen

Managing Change and Stress

Learning Module A

Self-Management: A Social Learning Model (Web)

Learning Module B

Performance Appraisal (Web)

Learning Module C

Additional Leadership Models (Web)

Learning Module D

Research Methods in OB (Web)

Photo Credits

Endnotes

Glossary/Subject Index

Index