Part One: Fundamentals of CommunicationChapter 1: Communication Competence
- Reasons to Study Communication
- Communication Myths
- Communication Defined
- Communication Competence Model
Chapter 2: Creating a Communication Climate
- Competition and cooperation
- Connecting Bids
- Establishing a Constructive Communication Climate
Chapter 3: Perception of Self and Others
- The Perception Process
- Perception of Self
- Perception of Others
- Gender and Perception
- Strategies for Communicating Competently
Chapter 4: Intercultural Communication
- Cultural Value Differences
- Intercultural Miscommunication
- Intercultural Communication Competence
Chapter 5: Language: Sharing Meaning with Words
- The Anatomy of Language
- The Power of Language
- Competent Language Use: Problems and Solutions
Chapter 6: Nonverbal Communication: Sharing Meaning without Words
- Verbal and Nonverbal Communication Distinctions
- Interconnectedness of Verbal and Nonverbal Communication
- Types of Nonverbal Communication
- Communicating Competently with Nonverbal Cues
Chapter 7: Listening to Others
- The Listening Process
- Specific Listening Problems
- Competent Informative Listening
- Competent Critical Listening
- Competent Empathic Listening
Chapter 8: Power: The Inescapable Communication Dynamic
- Definition of Power
- Indicators of Power
- Power Resources
- Problems of Power Imbalances
- Competent Communication and Balancing Power
Chapter 9: Technology and Communication Competence
- Trends in Communication Technologies
- Consequences of Communication Technologies
Part Two: Interpersonal CommunicationChapter 10: Making Relationships Work
- Stages of Intimate Relationships
- Relationship Dialectics and Communication Competence
- Intimacy and Love
- Intercultural Relationships and Communication Competence
Chapter 11: Interpersonal Conflict Management
- Definition of Conflict
- Communication Styles of Conflict Management
- Managing Conflict Competently
Part Three: Group CommunicationChapter 12: The Anatomy of Small Groups
- Pros and Cons of Groups
- The Structure of Small Groups
- Leadership
Chapter 13: Teambuilding and Teamwork in Small Groups and Organizations
Part Four: Public SpeakingChapter 14: Beginning the Speech Process
- Speech Anxiety
- Topic Choice and Analysis
- Audience Analysis
Chapter 15: Developing a Speech
- Researching the Topic
- Competent Outlining and Organizing
- Gaining and Maintaining Attention
- Introductions and Conclusions
Chapter 16: Presenting a Speech
- Presenting Supporting Material
- Competent Style
- Delivery
Chapter 17: Informative Speaking
- Distinguishing Informative from Persuasive Speaking
- Types of Informative Speeches
- Guidelines for Competent Informative Speaking
- Competent Use of Visual Aids
Chapter 18: Persuasive Speaking
- Foundation of Persuasion
- Persuasion Strategies
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