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1 | | A friend comes to you with a problem. She has cheated on her partner and she feels terrible about it. Your initial response is, "Sounds as though you're unhappy and are looking for affection." This response is |
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| | A) | evaluative |
| | B) | empathic |
| | C) | interpretive |
| | D) | confirming communication |
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2 | | Empathic listening is composed of which of the following response styles? |
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| | A) | Probing |
| | B) | Advising |
| | C) | Understanding |
| | D) | Interpreting |
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3 | | Listening is composed of which of the following elements? |
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| | A) | Assimilating |
| | B) | Sharpening |
| | C) | Leveling |
| | D) | Comprehending |
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4 | | A support response in a conversation is |
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| | A) | a type of conversational narcissism |
| | B) | a cooperative effort to focus attention on the person speaking |
| | C) | a competitive vying for attention and focus on self by shifting topics |
| | D) | shifting the focus of attention away from self and toward others in the conversation |
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5 | | Skepticism is |
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| | A) | a process of doubting the validity of any claim |
| | B) | a process of tearing apart and finding fault with the beliefs and values of others |
| | C) | never having strong beliefs on anything |
| | D) | a process of examining claims, evaluating evidence and reasoning, and drawing conclusions based on probabilities |
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6 | | Which of the following are criteria for evaluating reasoning and evidence when critically listening? |
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| | A) | vividness |
| | B) | sufficiency |
| | C) | concreteness |
| | D) | relevance |
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7 | | You are asked to accept a claim by a speaker because a huge majority of the 1,000 individuals randomly chosen in a national survey supported the speaker's claim. The speaker has committed a fallacy called |
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| | A) | self-selected sample |
| | B) | testimonials |
| | C) | correlation as causation |
| | D) | ad populum |
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8 | | Burden of proof means |
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| | A) | anything is possible so don't be closed-minded |
| | B) | challenging someone who disagrees with your claim to "prove it isn't true" |
| | C) | whoever makes a claim has the requirement to prove it |
| | D) | rejecting the claims of others unless they can provide examples to support the claim |
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9 | | "Whenever Jacob shaves his beard and gets a haircut, he is successful when asking a woman for a date. Whenever he doesn't shave and get a haircut, he is unsuccessful. Clearly, a shave and a haircut produces a successful dating life. This is |
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| | A) | false analogy |
| | B) | ad hominem fallacy |
| | C) | correlation mistaken for causation fallacy |
| | D) | testimonial fallacy |
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10 | | You tell a friend: "My boss is trying to get me fired." Your response is, "File a grievance with the union." This is |
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| | A) | an advising response |
| | B) | an interpretive response |
| | C) | a probing response |
| | D) | an evaluative response |
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11 | | Confirmation bias is a process of looking for information that disagrees with our beliefs. |
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| | A) | True |
| | B) | False |
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12 | | Skepticism should be based on establishing probabilities of truth. |
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| | A) | True |
| | B) | False |
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13 | | Ambushing is a form of competitive interrupting. |
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| | A) | True |
| | B) | False |
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14 | | Our burden of proof increases as our claims move from probability to plausibility then to possibility of truth. |
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| | A) | True |
| | B) | False |
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15 | | Frequency, timing, and solicitation are the three primary variables that determine the appropriateness of a shift response. |
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| | A) | True |
| | B) | False |