Consider the opening story of the chapter. Reflecting on the information presented, respond to the following two questions and relate them to the chapter content.

1		Analyze the story of Margie Russo, utilizing the concepts of arousal, threat threshold, and violation valence. How useful is Expectancy Violations Theory in explaining the story?
2		Explain what you think Expectancy Violations Theory says about the workplace setting. Do you think the analysis (from #1) would be different if the story took place in Margie's home with a friend? How does the theory guide you to think about this question?