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Introduction
The Scope of Operations Management Readings: Why Manufacturing still Matters The Challenges of Managing Services Operations Management and Decision Making
Why Study Operations Management?
The Historical Evolution of Operations Management
Trends in Business
Operations Tour: Wegmans Food Markets Summary Key Terms Discussion and Review Questions Taking Stock Critical Thinking Exercise Group/Experiential Learning Exercises Cases: Hazel Toyota Recalls 700,000 Vehicles in US Amid Safety Concerns Selected Bibliography and Further Reading |