After completing this chapter, you should be familiar with waiting line terminology, be able to solve typical problems using the models presented in this chapter, and answer these questions: - What imbalance does the existence of a waiting line reveal?
- What causes waiting lines to form, and why is it impossible to eliminate them completely?
- What metrics are used to help managers analyze waiting lines?
- What are some psychological approaches to managing waiting lines, and why might a manager want to use them?
- What very important lesson does the constant service time model provide for managers?
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