Introduction

Competitiveness

Why Some Organizations Fail

Strategy

Mission and Goals

Strategies and Tactics

Reading: The Power of Dashboards

Strategy Formulation

Sustainability Strategy

Global Strategy

Operations Strategy

Strategic Operations Management Decision Areas

Quality and Time Strategies

Newsclip: Pay Rise without Higher Productivity 'Dangerous'

Productivity

Computing Productivity

Productivity in the Service Sector

Reading: Why Productivity Matters

Factors That Affect Productivity

Improving Productivity

Reading: Automation, Not Complication

Summary

Key Terms

Discussion and Review Questions

Solved Problems

Taking Stock

Critical Thinking Exercises

Group/Experiential Learning Exercises

Problems

Newsclip: E.L. Johnson Deploys Lenovo Technologies

Cases: An American Tragedy: How a Good Company Died

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   Hazel Revisited

Operations Tour: The U.S. Postal Service

Selected Bibliography and Further Reading