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Introduction Newsclip: Outsourcing Call Center Jobs to the Den Operation Strategy Reading: So many Gadgets, So Many Aches Job Design
Newsclip: Managing Staff Morale in A Crisis
Reading: Applying Lean Manufacturing in China
Reading: China's Workplace Safety Scruntinised in New Report Showing Over 200 Deaths A Day Newsclip: What Works to Cut CTD Risk, Improve Job Productivity? Work Measurement
Compensation
Summary Key Terms Solved Problems Discussion and Review Questions Taking Stock Critical Thinking Exercise Group/Experiential Learning Exercises Problems Reading: Making Hotplates Selected Bibliography and Further Reading Supplement: Learning Curves |