After reading this chapter, you should be able to

1. Discuss the forces influencing the workplace and learning, and explain how training can help companies deal with these forces.



2. Draw a figure or diagram and explain how training development, informal learning, and knowledge management contribute to business success.



3. Discuss various aspects of the training design process.



4. Describe the amount and types of training occurring in U.S. companies.



5. Discuss the key roles for training professionals.



6. Identify appropriate resources (e.g., journals, Web sites) for learning about training research and practice.