After reading this chapter, you should be able to

1. Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.



2. Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.



3. Discuss the concerns of upper-level and mid-level managers and trainers in needs assessment.



4. Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.



5. Create conditions to ensure that employees are receptive to training.



6. Discuss the steps involved in conducting a task analysis.



7. Analyze task analysis data to determine the tasks for which people need to be trained.



8. Explain competency models and the process used to develop them.