After reading this chapter, you should be able to

1. Explain why evaluation is important.



2. Identify and choose outcomes to evaluate a training program.



3. Discuss the process used to plan and implement a good training evaluation.



4. Discuss the strengths and weaknesses of different evaluation designs.



5. Choose the appropriate evaluation design based on the characteristics of the company and the importance and purpose of the training.



6. Conduct a cost-benefit analysis for a training program.