Troubleshooting
Glencoe provides toll-free telephone assistance for teachers who experience
difficulty using our software or templates. Before calling for assistance, please
check the following:
- Is your computer working properly? Try some other software, which you know is
working, on the same computer.
- Can you repeat the problem?
- Does the problem occur at the same point each time?
In order for the Support Center to help you as quickly as possible, have the
following information on hand when call for assistance:
- exact title and ISBN number from the disk label or package
- brand, model, and configuration of the computer and printer you are using
- version of operating system installed on your computer
- all text from any error messages
The Glencoe Support Center toll-free number is 1-800-437-3715. The Support Center is available from 8:00 a.m. to
6:00 p.m. Eastern Time. You can also contact the Support Center on the
Internet at the following e-mail address: epgtech@mcgraw-hill.com