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| 1 | |
The text addresses how information technology should be managed. One popular approach is to divide this management into three different components. Which of the following is not one of those components? |
| | A) | Business and IT strategy |
| | B) | Application development and technology |
| | C) | Telecommunications |
| | D) | IT organization and infrastructure |
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| 2 | |
All of the following are considered a role of a development center except: |
| | A) | Evaluating new application development tools |
| | B) | Evaluating new software suites before selecting them for general end-user use |
| | C) | Helping IS specialists use application development tools to improve application development |
| | D) | All of the choices are roles of a development center. |
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| 3 | |
To manage IT user services, companies may establish a group staffed with user liaison specialists, who help end users troubleshoot problems, coordinate education efforts, and develop applications. This group would collectively be referred to as a(n): |
| | A) | Outsourcing help desk |
| | B) | Information center |
| | C) | Call center |
| | D) | Technology resource center |
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| 4 | |
The number one factor for successful outsourcing is: |
| | A) | Understanding company goals and objectives |
| | B) | Senior executive support and involvement |
| | C) | Careful attention is personnel issues |
| | D) | Selecting the right vendor |
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| 5 | |
What would be the consequence of not answering the question "how much should the organization spend on IT?" |
| | A) | The company fails to develop an IT plan that furthers its strategy, despite high IT spending |
| | B) | A lack of focus overwhelms the IT unit, which tries to deliver many projects that may have little companywide value or can't be implemented well simultaneously |
| | C) | Excessive technical and process standardization limits the flexibility of the business units |
| | D) | The business value of the system is never realized |
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| 6 | |
All global IT activities must be adjusted to take into account the _______________ challenges that exist in the international business community. |
| | A) | political |
| | B) | cultural |
| | C) | geo-economic |
| | D) | All of choices are correct. |
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| 7 | |
The trend in global business and IT strategies is toward a _______________ strategy. |
| | A) | transnational |
| | B) | multinational |
| | C) | international |
| | D) | global |
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| 8 | |
According to the text case, firms that embrace the concept of a world-wide campus bind their globally disperse offices and teams together with all of the following except: |
| | A) | a defined architecture |
| | B) | a common architecture |
| | C) | a shared enterprise objective |
| | D) | a single application such as Microsoft Office. |
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| 9 | |
Organizations use different strategies to solve systems development problems that arise in global information technology. In the multinational approach: |
| | A) | Key people form several subsidiaries are used to ensure that the system design meets the needs of local sites as well as corporate headquarters |
| | B) | Key people transform an application used by the home office into a global application |
| | C) | Parts of the system are assigned to different subsidiaries and the home office to develop at the same time, based on the expertise and experience at each site |
| | D) | An entire system may be assigned for development to a particular subsidiary based on their expertise in the business or technical dimensions needed for successful development |
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| 10 | |
According to the Real World case, GM's overhaul of their IT infrastructure had the goals of simplification and standardization, which yields all the following benefits except: |
| | A) | lower employee turnover |
| | B) | higher uptime |
| | C) | lower costs |
| | D) | focus on innovation |
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