Learning Objectives
[1] Identify at least four of Pfeffer’s people-centered practices, and define the term management. |
|
|
|
[2] Contrast McGregor’s Theory X and Theory Y assumptions about employees. |
|
|
|
[3] Explain the managerial significance of Deming’s 85–15 rule, and identify the four principles of total quality management (TQM). |
|
|
|
[4] Contrast human and social capital, and explain why we need to build both. |
|
|
|
[5] Explain the impact of the positive psychology movement on the field of organizational behavior (OB). |
|
|
|
[6] Define the term E-business, and specify five ways the Internet is affecting the management of people at work. |