Site MapHelpFeedbackVideo Quiz
Video Quiz
(See related pages)



1

Wal-Mart prides itself on building relationships with its employees, the customers, and the communities it services. Of the following, which would be considered the best description for social capital?
A)The productive potential of an individual's knowledge and actions.
B)The productive potential of possessing an effective inventory tracking system.
C)The productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.
D)The productive potential of technological advancements and financial rewards.
2

Of the following, which one would not be considered an important dimension for an individual member of its human capital to possess?
A)Ineffective team player
B)Emotional maturity
C)Confidence and self-esteem
D)Ethical standards
3

Wal-Mart strives hard to be oriented to its human resources and their strengths. It attempts to develop effective methods to mange its human resources in order to achieve performance improvement in the workplace. This type of organizational behavior may best be referred to as _________.
A)negative
B)positive
C)the contingency approach
D)humane orientation
4

Many of Wal-Mart's needs can be addressed through its computer systems. If Wal-Mart reaches the stage where its business operations are run entirely via the Internet, it would be classed as a/an ________.
A)e-commerce organization
B)telecommuter organization
C)total quality management organization
D)e-business organization
5

Of the following, which one best supports Wal-Mart's idea of providing superior customer satisfaction?
A)McGregor's theory Y
B)Total quality management
C)Human relations movement
D)Contingency approach
6

All of the following except __________ would be a method Wal-Mart might engage to further develop its employees.
A)utilize motivation techniques
B)provide opportunities for skill development
C)encourage greater self-management
D)develop a methodology to more efficiently use informational resources and materials





To learn more about the book this website supports, please visit its Information Center.
(c)2006 Tata McGraw-Hill
Any use is subject to the Terms of Use and Privacy Policy.
Tata McGraw-Hill is one of the many fine businesses ofThe McGraw-Hill Companies.


Kinicki & KreitnerOnline Learning Center with Powerweb

Home > Chapter 1 > Video Quiz