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1

Increasing customer sophistication is requiring organizations to deliver in their products and services.
2

The process by which a company compares its performance with that of high-performing organizations is .
3

A summarized "why" an organization exists.
4

are components of an organization that may be changed.
5

According to Kotter, there are steps to leading organizational change.
6

is a set of techniques or tools that are used to implement organizational change.
7

OD involves , is value loaded, is a diagnostic/prescription cycle and is process oriented.
8

An individual's is highly personal and deeply ingrained.
9

can doom to failure an otherwise well-conceived change.
10

A(n) is a mindset of doing whatever it takes to effectively implement change.





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