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Multiple Choice Quiz
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1

Which of the following represent forces of change?
A)Demographic characteristics
B)Customer and market changes
C)Technological advancements
D)All of the above
2

Which of the following is the correct sequence of Lewin's change model?
A)Unfreezing, changing, refreezing
B)Freezing, refreezing, changing
C)Changing, unfreezing, freezing
D)None of the above
3

All of the following are steps for leading organizational change except:
A)Establish a sense of urgency
B)Generate long-term wins
C)Communicate the change vision
D)Anchor new approaches in the culture
4

Which of the following is true regarding organizational development?
A)OD involves profound change.
B)OD is goal-oriented.
C)OD interventions are used more frequently in China and Japan than US and European firms.
D)All of the above are true.
5

People resist change because:
A)They fear failure
B)Fear a loss of status
C)Surprise and fear of the unknown
D)All of the above
6

Which of the following is not a strategy for overcoming resistance to change?
A)Education + Communication
B)Participation + Involvement
C)Facilitation + Negotiation
D)All of the above are strategies for overcoming resistance to change.
7

A ___________ proactively creates, acquires, and transfers knowledge throughout the organization.
A)learning capability
B)learning organization
C)learning culture
D)knowledge managed organization
8

All of the following are factors that facilitate organizational learning capabilities except:
A)Closed climate
B)Involved leadership
C)Systems perspective
D)Experimental mindset
9

Danny Miller reviewed ______ dominant modes of learning.
A)five
B)four
C)six
D)nine
10

When you work to generalize ideas with impact you:
A)Implement continuous improvement programs.
B)Go outside the organization to identify world-class ideas and processes.
C)Instill systems thinking throughout the organization.
D)Promote teamwork.





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