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1 | |
At Communications Services, Inc., which of the following is least likely to motivate workers? |
| | A) | Annual bonus of 10% of gross salary for goal achievement |
| | B) | Effective in-house training programs to learn new methodologies |
| | C) | Ambiguous organizational goals |
| | D) | Additional days off from work with pay for outstanding performance |
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2 | |
The employees of Dale Gray's business are guided by the organization's established goals. Let us say the goals of this organization are so precise and clear, they could be classified as being "SMART" goals. Of the following, which would not be considered a factor of a well-constructed "SMART" goal? |
| | A) | Immeasurability |
| | B) | Time bound |
| | C) | Direct and specific |
| | D) | Results focused |
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3 | |
When the upper level management of Communications Services, Inc. provides an immediate response to an outstanding employee on his or her job performance, it most often brings about a feeling of satisfaction within the employee. The most common name for this immediate response is ________________. |
| | A) | goal achievement |
| | B) | feedback |
| | C) | goal commitment |
| | D) | disciplinary action |
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4 | |
The workers at Communications Services, Inc. are pleased by the fairness and justice they receive from their superiors. Which of the following, best identifies the motivational theory this is most applicable to? |
| | A) | Expectancy theory |
| | B) | Path-goal theory |
| | C) | Vroom's theory |
| | D) | Equity theory |
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5 | |
Samantha is highly dedicated to her work at Communications Services, Inc. She and the company truly value the outcomes her work performance produces. She feels her work performance will be a strong contributing factor for the organization's achievement of its 2005 $10 million goal. Which of the following theories most likely explains her high level of motivation? |
| | A) | Path-goal theory |
| | B) | Expectancy theory |
| | C) | Equity theory |
| | D) | Goal commitment theory |
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6 | |
Craig works at the branch of Communications Services, Inc. located in Denver, Colorado. He believes that maintaining a high level of performance will result in his being promoted to manager of the company's first international office. Craig's perception this outcome will occur is best identified as _______________. |
| | A) | expectancy |
| | B) | valence |
| | C) | instrumentality |
| | D) | interactional justice |
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7 | |
Jim received his annual performance review recently from Communications Services, Inc. As a result of this evaluation, Jim has received a promotion to department head. He places a very high value to this reward because he now has a big office and additional money on his check every week. Of the following, __________ would most likely best describe this employee's reaction. |
| | A) | valence |
| | B) | distributive justice |
| | C) | equity sensitivity |
| | D) | procedural justice |
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