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1

After identifying a problem, the next logical step is .
2

normative model attempts to identify the process that manager's actually use when making decisions.
3

is implementing systems and practices that increase the sharing of knowledge throughout an organization.
4

Information gained through experience that is difficult to express and formalize is .
5

The heuristic is used when an employer hires a person who graduated from a specific college because the past three employees hired from that school worked out well.
6

reflects the extent to which an individual focuses on either task or technical concerns or people and social concerns when making decisions.
7

Choosing a solution that meets a minimum standard of acceptance would be .
8

People with a(n) style have a low tolerance for ambiguity and are oriented toward task and technical concerns when making decisions.
9

refers to the tendency to stick to an ineffective course of action too long.
10

are causes of escalation due to forces outside an organization's control.





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