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Communicating at Work: Principles and Practices for Business and Professions, 7/e
Ronald B. Adler
Jeanne Marquardt Elmhorst
Listening

Chapter Outline

Listening

The Importance of Listening

Barriers to Effective Listening

Physiological Barriers

Environmental Barriers

Attitudinal Barriers

Faulty Assumptions

Sociocultural Differences

Lack of Training

Listening Style Preferences

People-oriented

Action-oriented

Content-oriented

Time-oriented

Approaches to Listening

Passive Listening

Questioning

Paraphrasing

Reasons for Listening

Listening for Information

Evaluative Listening

Listening to Help

Summary

Key Terms

Resources

Activities









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