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1 | |
Based on the discussion in chapter four, which of the following statements accurately describes effective listening? |
| | A) | Effective listening is primarily a passive activity where you just let others talk to you. |
| | B) | Some studies show that listening is a more important skill than speaking for managers to have. |
| | C) | Most people spend less time listening than they do in other activities like speaking and writing. |
| | D) | None of the above. |
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2 | |
One recent study on listening revealed that personnel at all levels in a company spend ____ percent of their time listening during the average week. |
| | A) | less than twenty |
| | B) | more than thirty |
| | C) | more than forty |
| | D) | more than fifty |
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3 | |
You are a trainer for a national department store chain. Your task is to make sure the managers around the country know how to use the latest advertising software for the upcoming "back to school" sale. You are trying to determine how you can help each of them retain the most information because you know that after forty-eight hours they will remember |
| | A) | only ten percent of your message |
| | B) | about fifty percent of your message |
| | C) | only twenty-five percent of your message |
| | D) | about seventy percent of your message |
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4 | |
Suppose you are in a sales meeting and one of your coworkers, a recent college graduate, proposes an idea to the boss which she ignores because she is more interested in her own sales campaign idea. Which type of listening barrier is your boss experiencing? |
| | A) | message overload |
| | B) | rapid thought |
| | C) | fear of appearing ignorant |
| | D) | egocentrism |
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5 | |
Trying to listen to someone while a construction crew is working outside your office or you are constantly being interrupted by phone calls refer to which type of listening barrier? |
| | A) | Environmental |
| | B) | Physiological |
| | C) | Attitudinal |
| | D) | Sociocultural |
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6 | |
When a listener fails to understand a message because he or she is busy thinking about a rude comment the boss made last week, this individual is being impacted by the listening barrier known as: |
| | A) | rapid thought |
| | B) | preoccupation |
| | C) | fear of appearing ignorant |
| | D) | message overload |
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7 | |
When you fail to listen to other people because you believe your ideas are more important you are experiencing which type of barrier to effective listening? |
| | A) | message overload |
| | B) | egocentrism |
| | C) | preoccupation |
| | D) | rapid thought |
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8 | |
Suppose you are at a family reunion and your cousin who you have not seen in years begins to talk to you about his success in the stock market. You really don't understand what he is talking about but act like you are interested. Which listening barrier best describes your behavior? |
| | A) | message overload |
| | B) | preoccupation |
| | C) | fear of appearing ignorant |
| | D) | egocentrism |
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9 | |
Following a car accident, your friend's hearing appears to be less sharp than it used to be which has affected her performance at work. Which type of barrier describes her condition? |
| | A) | attitudinal |
| | B) | environmental |
| | C) | sociocultural |
| | D) | physiological |
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10 | |
Adler and Elmhorst discuss several faulty assumptions relevant to effective listening. Which of the following is a faulty assumption? |
| | A) | Assuming that listening is passive |
| | B) | Assuming that talking is better than listening |
| | C) | Assuming that the sender is responsible for good communication |
| | D) | All of the above |
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11 | |
Some people assume that talking has more advantages than listening. According to the information in chapter four, which of these statements supports this faulty assumption? |
| | A) | Effective listening is really the key in controlling a conversation. |
| | B) | In the U.S., people who listen and don't speak up much are usually weak minded. |
| | C) | Sending an email is always better than waiting for your boss's reply to your marketing proposal for your company's new car campaign. |
| | D) | All of the above. |
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12 | |
Based on your knowledge of sociocultural differences in listening, which of the following is true? |
| | A) | A speaker's accent does not usually cause difficulty for people on the receiving end of a message. |
| | B) | Time is the most important type of cultural difference. |
| | C) | The value of silence in some cultures is overstated. |
| | D) | None of the above. |
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13 | |
All of the following are examples of sociocultural differences that can affect people's ability to listen except: |
| | A) | a person's accent |
| | B) | gender |
| | C) | silence |
| | D) | message overload |
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14 | |
The amount of time spent listening in different cultures can often cause problems that prevent effective listening from taking place. Based on this idea, which of the following accurately describes the way Euro-Americans view time? |
| | A) | Anything viewed as a waste of time, like listening, is considered to be negative. |
| | B) | They have a cultural bias toward doing rather than being. |
| | C) | Listening is not as effective as talking because it is not immediately clear what the results are. |
| | D) | All of the above. |
| | E) | None of the above |
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15 | |
Adler and Elmhorst claim that gender differences impact listening behaviors between men and women. Which of the following statements supports this idea: |
| | A) | Men listen more to the relational aspect of communication, and women listen more for the content of the message. |
| | B) | Men tend to listen for facts more than women. |
| | C) | In most business settings women are listened to as much as men. |
| | D) | Women often use vocalized pauses like "uh-huh" less frequently than mean. |
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16 | |
Which type of listener is mainly concerned with creating positive relationships? |
| | A) | Action-oriented |
| | B) | Content-oriented |
| | C) | Time-oriented |
| | D) | People-oriented |
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17 | |
_________________ listeners are helpful when you are trying to assess the quality of ideas. |
| | A) | Action-oriented |
| | B) | Content-oriented |
| | C) | Time-oriented |
| | D) | People-oriented |
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18 | |
Listeners who focus mainly on the task at hand display which type of listening preference? |
| | A) | Action-oriented |
| | B) | Content-oriented |
| | C) | Time-oriented |
| | D) | People-oriented |
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19 | |
Encouraging the other person to talk by using vocalized pauses and silence is an example of |
| | A) | pseudo listening |
| | B) | paraphrasing |
| | C) | questioning |
| | D) | passive listening |
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20 | |
Which of the following statements are examples of evaluative listening? |
| | A) | Considering the motives of the speaker |
| | B) | Examining the speaker's evidence |
| | C) | Considering the speaker's credentials |
| | D) | All of the above |
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2002 McGraw-Hill Higher Education