 |  Fundamentals of Operations Management, 4/e Mark M. Davis,
Bentley College
Nicholas J. Aquilano,
University of Arizona
Richard B. Chase,
USC, School of Business
Introduction to OM
Chapter Objectives- Introduce and define operations management (OM) in terms of its contribution to an organization and the activities it involves.
- Describe how operations management contributes to the overall betterment of society.
- Present operations management as a function that addresses issues in both manufacturing and services.
- Show how operations management is gaining more recognition both internally and externally to an organization.
- Demonstrate how the operations management function interacts with the other functional areas within an organization.
- Present a brief history of operations management as a field and its evolution to its current role in an organization.
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2002 McGraw-Hill Higher Education