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1

Patricia, Sandra, and Noriko are three first-year students who classify themselves as Asian. What can we conclude about their ethnic background?
A)Because of their shared background, they will behave similarly in social situations.
B)They may come from three vastly different ethnic backgrounds.
C)They have nothing in common with students of other races and ethnicities.
D)There is a strong chance all three students will choose to major in math, natural sciences, or engineering.
2

Cultural competence is best described as:
A)the ability to appreciate art, music, and literature.
B)the ability to identify someone's race or ethnicity.
C)the ability to understand and benefit from the culture of others.
D)the ability to banish all prejudice and stereotypes from conscious thought.
3

Which of the following statements represent stereotypes?
A)"Those swimsuit models are all airheads."
B)"Ben's Jewish-I'll bet he's rich."
C)"Dominicans make terrific baseball players."
D)All of the above
4

Bob is a White, Italian American student at a racially and ethnically diverse university in Massachusetts. He can begin to develop his cultural competence by:
A)learning not to express his opinions about street gangs when Hispanics and African Americans are around.
B)traveling to Italy.
C)taking a course in world religions.
D)taking a trip to Vermont and New Hampshire.
5

In order to make friends, it is important to:
A)be good-looking and charming.
B)always focus energy on one or two people.
C)keep feelings and emotions hidden.
D)accept the fact that everyone has some faults.
6

Being a good listener involves:
A)asking questions to clarify what the speaker is trying to say.
B)talking as little as possible.
C)agreeing with the speaker as much as possible.
D)None of the above
7

People who are lonely in college:
A)almost always need professional help.
B)should make an effort to see other students outside of class.
C)were lonely in high school.
D)are in the minority.
8

Using "I" statements instead of "You" statements:
A)eliminates conflict in relationships.
B)represents the triumph of trust over suspicion.
C)helps make arguments more productive.
D)makes the speaker seem self-centered.
9

What is the best way to express the relationship between arguments and conflict resolution?
A)Arguments can resolve conflicts, but only if both parties are emotionally strong.
B)There's no point in arguing if nobody wins.
C)Arguments can resolve conflicts and help people to communicate more effectively in personal and professional relationships.
D)People who argue risk jeopardizing their personal and professional relationships.
10

First-year student Jennifer is upset because her boyfriend decided to end their relationship. She can begin the path toward emotional recovery by:
A)accepting her feelings and keeping busy with studying and other activities.
B)going over a list of her boyfriend's faults.
C)finding a new boyfriend as quickly as possible.
D)trying to figure out what she could have done differently in the relationship.







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