Part One: Foundations 1 Chapter 1 Introduction to Management 2
Chapter 2 The Management Movement 22
Chapter 3 Developing Communication Skills 47
Chapter 4 Decision-Making Skills 66 Part TWO: Planning Skills 93 Chapter 5 The Basics of Management and Strategic Management 94
Chapter 6 Operations Management and Planning 118 Part THREE: Organizing and Staffing Skills 143 Chapter 7 Organizing Work 144
Chapter 8 Organizing Structure 162
Chapter 9 Understanding Work Teams 188
Chapter 10 Staffing 202
Chapter 11 Developing Employees and Managers 225 Part FOUR: Directing Skills 245 Chapter 12 Motivating Employees 246
Chapter 13 Developing Leadership Skills 263
Chapter 14 Managing Conflict and Stress 284
Chapter 15 Managing Change and Culture 312 Part FIVE: Controlling Skills 335 Chapter 16 Controlling 336
Chapter 17 Appraising and Rewarding Performance 357
Chapter 18 Operations Control 380 Part SIX: Contemporary Issues 405 Chapter 19 International Business 406
Chapter 20 Legal, Ethical, and Social Responsibilities of Management 420
Chapter 21 Information Systems for Managers 442 Glossary 459 Index 473 | 
2003 McGraw-Hill Higher Education