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Rue: Management: Skills and Application, 10e
Management: Skills and Application, 10/e
Leslie W Rue, Georgia State University - Emeritus
Lloyd L Byars, Georgia Institute of Technology
Managing Conflict and Stress

Learning Objectives


Define conflict.

Discuss the useful effects of conflict.

Outline the stages of conflict development.

Name the five major types of conflicts based on the entities involved.

Name five approaches to resolving interpersonal conflict.

Name and briefly discuss one method of positively managing conflicts created by diversity in the work force.

Define stress.

Define burnout.

Outline the basic elements of a violence-prevention program.

Explain the three basic types of employee assistance programs.

Explain wellness programs.








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