 |  Management: Skills and Application, 10/e Leslie W Rue,
Georgia State University - Emeritus
Lloyd L Byars,
Georgia Institute of Technology
Operations Control
Learning Objectives
| Understand the basic requirements for controlling operating costs. |
| | | | Define quality from the perspective of an operations manager. |
| | | | List the eight common dimensions of design quality. |
| | | | Explain the concept of quality assurance. |
| | | | Explain the concept of total quality management (TQM). |
| | | | Define continuous improvement and kaizen. |
| | | | Describe ISO 9000, ISO 14000, and the zero-defects approach to quality. |
| | | | Identify and define the two major types of quality control. |
| | | | Recount the major reasons for carrying inventories. |
| | | | Explain the concept of just-in-time (JIT) inventory. |
| | | | Describe the ABC classification system for managing inventories. |
| | | | Summarize the economic order quantity (EOQ) concept. |
| | | | Describe the basic purpose of material requirements planning (MRP). |
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2003 McGraw-Hill Higher Education