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Rue: Management: Skills and Application, 10e
Management: Skills and Application, 10/e
Leslie W Rue, Georgia State University - Emeritus
Lloyd L Byars, Georgia Institute of Technology
The Management Movement

Chapter Quiz



1

Taylor was only interested in designing the job, not in matching the job to the worker.
A)TRUE
B)FALSE
2

Taylor did not believe that monetary incentives would affect performance.
A)TRUE
B)FALSE
3

The Hawthorne studies were not designed to study the relationship between worker productivity and the conditions under which workers worked.
A)TRUE
B)FALSE
4

The contingency approach to management stresses that there is no one best way for managers to manage subordinates.
A)TRUE
B)FALSE
5

When a salesperson listens closely to what a prospective customer is saying, this is an example of unity of command.
A)TRUE
B)FALSE
6

Taylor believed that when a worker intentionally worked more slowly so that he would not be out of line with the productivity of other workers, this was an example of:
A)commandeering.
B)unity of command.
C)soldiering.
D)contingency management.
7

The idea that a worker should receive directions from one and only one superior is referred to as:
A)unity of command.
B)centralization.
C)stability of tenured personnel.
D)authority.
8

The idea that the entire marketing department should be following one strategic plan for each product line under the direction of the department head is called the principle of:
A)non-scalar chain.
B)equity.
C)unity of direction.
D)intrapreneuring.
9

The idea that workers should place the company's interests ahead of their personal interests is called the principle of:
A)unity of command.
B)unity of direction.
C)initiative.
D)subordination of individual interests to the general interest.
10

The organization chart that defines "who reports to whom for what" is part of the principle of:
A)authority.
B)esprit de corps.
C)equity.
D)scalar chain.
11

Fayol stressed:
A)controlling.
B)planning.
C)the management of operative work.
D)the management of the organization.
12

The idea that a worker's pay should be based on many different factors is an example of the principle of:
A)order.
B)remuneration.
C)unity of command.
D)unity of direction.
13

The idea that all managers within the organization should be involved in important ways in the management of the organization is called:
A)top-down management.
B)bottom-up management.
C)unity of command.
D)unity of direction.
14

Which of the following should the manager view as part of the integrated whole of his job?
A)Informational aspects
B)Physical aspects
C)Human aspects
D)All of the above
15

Which one of the eight characteristics of excellent companies would be most consistent with Nike's slogan: "Just Do It."?
A)Simple form; lean staff
B)A bias for action
C)Stick to the knitting
D)Productivity through people
16

Which of the characteristics of excellent companies is a salesperson from Dell Computer following when she listens intently to what a sales prospect is saying during a sales call?
A)Close to the customer
B)Autonomy and entrepreneurship
C)Simultaneous loose-tight controls
D)Hands on; value driven
17

If a manager believes that she must adjust her management style to meet the specific needs of the situation, this manager is following which management approach?
A)Systems approach
B)Resource allocator approach
C)Liaison approach
D)Contingency approach
18

When a shop foreman at a Ford Motor Co. plant tells a worker that he wants him to change the way he is working, not because of anything personal between them, but because the productivity of the production line will increase, which principle is the foreman using?
A)Division of work
B)Unity of command
C)Remuneration
D)Authority
19

When a Dean of a School of Business reports directly to two different vice-presidents of the University, this violates Fayol's principle of:
A)unity of direction.
B)unity of command.
C)remuneration.
D)disturbance handling.
20

Which of the following is typical of an American company?
A)Individual decision-making
B)Short-term employment
C)Specialized career path
D)All of the above








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