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Rue: Management: Skills and Application, 10e
Management: Skills and Application, 10/e
Leslie W Rue, Georgia State University - Emeritus
Lloyd L Byars, Georgia Institute of Technology
Developing Communication Skills

Learning Objectives


Define communication.

Describe the interpersonal communication process.

Describe problems that could arise from conflicting or inappropriate assumptions made in interpersonal communication.

Define semantics and explain its role in interpersonal communication.

Define perception.

Explain how emotions may affect communication.

Explain the concept of feedback in communication.

Explain active listening

Describe the grapevine.

Define and briefly discuss the e-mail process.

Discuss two factors that complicate communications in international business activities.








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