Each textbook features the following:

Did You Know Each chapter has six or seven interesting facts-about both high-tech and other topics.

Sessions Each chapter is divided into two or three sessions.

Chapter Outline Provides students with a quick map of the major headings in the chapter.

Chapter and Microsoft Office Specialist Objectives At the beginning of each chapter is a list of 5 to 10 action-oriented objectives. Any chapter objectives that are also Microsoft Office Specialist objectives indicate the Microsoft Office Specialist objective number.

Chapter Opening Case Each chapter begins with a case. Cases describe a mixture of fictitious and real people and companies and the needs of the people and companies. Throughout the chapter, the student gains the skills and knowledge to solve the problem stated in the case.

Introduction The chapter introduction establishes the overview of the chapter's activities in the context of the case problem.

Another Way and Another Word Another Way is a highlighted feature providing a bulleted list of steps to accomplish a task, or best practices - that is, a better or faster way to accomplish a task such as pasting a format onto an Excel cell. Another Word, another highlighted box, briefly explains more about a topic or highlights a potential pitfall.

Step-by-Step Instructions Numbered step-by-step instructions for all hands-on activities appear in a distinctive color. Keyboard characters and menu selections appear in a special format to emphasize what the user should press or type. Steps make clear to the student the exact sequence of keystrokes and mouse clicks needed to complete a task such as formatting a Word paragraph.

Tips Tips appear within a numbered sequence of steps and warn the student of possible missteps or provide alternatives to the step that precedes the tip.

Task Reference and Task Reference Summary Task References appear throughout the textbook. Set in a distinctive design, each Task Reference contains a bulleted list of steps showing a generic way to accomplish activities that are especially important or significant. A Task Reference Summary at the end of each chapter summarizes a chapter's Task References.

Microsoft Office Specialist ObjectivesSummary A list of Microsoft Office Specialist objectives covered in a chapter appears in the chapter objectives and the chapter summary.

Making the Grade Short answer questions appear at the end of each chapter's sessions. They test a student's grasp of each session's contents, and Making the Grade answers appear at the end of each chapter so students can check their answers.

Rich End-of-Chapter Materials End-of-chapter materials incorporating a three-level approach reinforce learning and help students take ownership of the chapter. Level One, Review of Terminology, contains fill in the blank, true/false, and multiple choice questions that enforce review of a chapter's key terms. Level Two, Review of Concepts, contains review questions and a Jeopardy-style create-a-question exercise. Level Three contains Hands-On Projects (see the paragraph following this one). Level Four, Analysis, contains short questions that require students to step back from the details of what they learned and think about higher level concepts covered in the chapter.

Hands-On Projects Extensive hands-on projects engage the student in a problem-solving exercise from start to finish. There are seven clearly labeled categories that each contain one or two questions. Categories are Practice, Challenge!, E-Business, On the Web, Around the World, Analysis, and a Running Project that carries throughout all the chapters.