Human Communication Processes in Small Groups
Click on the best answer to each question.

1		Communication is:
			A)	the verbal and nonverbal process by which individuals forge themselves into a group, maintain the group, and coordinate their efforts
			B)	the process by which people create and send signals that are received, interpreted, and responded to by other people
			C)	the lifeblood that flows through the veins of groups
			D)	all of the above
2		Which is not a principle of communication?
			A)	Communication is symbolic.
			B)	Communication is personal.
			C)	Communication is a transactional process.
			D)	Communication is always intentional.
3		Human communication is symbolic. The signals people exchange may be either:
			A)	signs or symbols
			B)	verbal or nonverbal
			C)	personal or impersonal
			D)	transactional or intentional
4		Communication is a transactional process. What does that mean?
			A)	Transactional implies that participants in a communication must cooperate and work together to achieve mutual meaning and understanding.
			B)	Transactional implies that participants in a communication may misunderstand symbols used in the process.
			C)	Transactional implies that the sender-receiver roles occur alternately.
			D)	all of the above
5		What does it mean to say that communication involves relationship dimensions?
			A)	The relationship dimension of a message refers to the subject of the message.
			B)	The relationship dimension of a message refers to what the message reveals about how the speaker views his or her relationship to the other participants.
			C)	The relationship dimension of a message refers to the idea or topic of the message.
			D)	all of the above
6		Tone of voice and other nonverbal cues that indicate how a speaker considers herself or himself in terms of other group members are:
			A)	the intentional dimension of communication
			B)	the personal dimension of communication
			C)	the relationship dimension of communication
			D)	the content dimension of communication
7		What is CMC?
			A)	computer-mediated communication
			B)	e-mail communication
			C)	electronic bulletin boards
			D)	all of the above
8		The term that refers to how much group members perceive the communication medium to be like face-to-face interaction socially and emotionally is:
			A)	social presence
			B)	synchronous presence
			C)	simultaneous presence
			D)	CMC
9		Which of the following is not a myth about communication?
			A)	Noise can happen at any point in the communication process.
			B)	All human problems are communication problems.
			C)	If communicators use good communication techniques, they will automatically have good communications.
			D)	Good communication achieves perfect understanding among participants.
10		Encoding refers to:
			A)	how people deal with noise in the communication process
			B)	how people put thoughts, feelings, or ideas into words and gestures
			C)	how people interpret meaning in the communication process
			D)	how people respond to a message
11		Where in the communication process can noise occur?
			A)	at the listening stage
			B)	at the interpretation stage
			C)	when differences in culture interfere with understanding
			D)	all of the above
12		The final step in the communication process is:
			A)	encoding
			B)	decoding
			C)	feedback
			D)	it depends on the environment in which the communication occurred
13		What are the functions of feedback in the communication process?
			A)	Feedback helps reduce harmful consequences of noise that can interfere with mutual understanding.
			B)	Feedback is essential in helping a person correctly interpret the message.
			C)	Feedback provides support to group members.
			D)	all of the above
14		Listening comprises the steps of:
			A)	hearing and interpreting
			B)	hearing and providing feedback
			C)	interpreting and providing feedback
			D)	all of the above
15		What are the characteristics of good listening?
			A)	Good listeners pay attention to the context of what is said.
			B)	Good listeners pay attention to the feelings of the speaker.
			C)	Good listeners help to clarify confusing messages by asking questions.
			D)	all of the above
16		What might be the correct interpretation for silence?
			A)	Silence may mean that people don't understand what is said.
			B)	Silence may mean that people don't agree with what is said.
			C)	Silence may mean that people don't care about what has been said.
			D)	all of the above
17		Making irrelevant comments and asking questions about something that has already been explained are evidence of:
			A)	poor listening
			B)	apathy
			C)	boredom
			D)	all of the above
18		How much information do students usually retain when listening to a lecture on which they know they will be tested?
			A)	all of the new information presented
			B)	about three-fourths of the new information presented
			C)	none of the new information presented
			D)	about half of the new information presented
19		Which is not a listening preference?
			A)	people-oriented listeners
			B)	action-oriented listeners
			C)	group-oriented listeners
			D)	content-oriented listeners
20		Listeners who focus on the job at hand represent what type of listening preference?
			A)	people-oriented listeners
			B)	action-oriented listeners
			C)	content-oriented listeners
			D)	time-oriented listeners