Verbal and Nonverbal Signals in Small Group Communication
Click on the best answer to each question.

1		Which are nonverbal signals?
			A)	what a person wears
			B)	a person's mannerisms
			C)	where a person sits
			D)	all of the above
2		Learned characteristics and psychological attributes of masculinity and femininity are:
			A)	gender
			B)	sex
			C)	culture
			D)	abstractions
3		The most troublesome problem(s) relating to misunderstandings in discussions is/are:
			A)	bypassing
			B)	lack of clarity
			C)	use of emotive words
			D)	all of the above
4		Two people have different referents for the same word or phrase but think the referents have the same meaning. This is an example of:
			A)	lack of clarity
			B)	use of emotive words
			C)	bypassing
			D)	perception misconception
5		Which factors most contribute to lack of clarity in discussions?
			A)	bypassing and use of emotive words
			B)	abstractness and ambiguity
			C)	low-level and high-level abstractions
			D)	all of the above
6		Group members can prevent the confusion that results from abstractness and ambiguity by asking for:
			A)	directions
			B)	excuses
			C)	clarification
			D)	repeat information
7		When using e-mail, you should:
			A)	use acronyms only if they have been previously explained or defined
			B)	use asterisks when you want to make a strong point
			C)	avoid the use of special format codes such as color and boldface unless you know your group members can see them on their computers
			D)	all of the above
8		Words that evoke strong feelings in others are called:
			A)	emoticons
			B)	hidden antagonizers
			C)	abstractions
			D)	emotive words
9		Sometimes the use of emotive words is unintentional. These unintentional trigger words are referred to as:
			A)	emotive words
			B)	emoticons
			C)	hidden antagonizers
			D)	abstractions
10		You are in a small group and you wish to express the sentiment that the new company executive appears manipulative to you. What is your best approach?
			A)	If she's manipulative, say it that way. It's better to be honest.
			B)	It's better not to say anything that might be construed as negative.
			C)	Find a positive characteristic to discuss and hope that someone else in the group will bring up your concern about the manipulative nature of the executive.
			D)	Use the term "persuasive" instead of "manipulative."
11		Name calling is:
			A)	unethical
			B)	deflects attention from the issues before a group
			C)	destroys trust
			D)	all of the above
12		Which of these guidelines will work for organizing your remarks?
			A)	Relate your statements to preceding remarks.
			B)	Speak concisely.
			C)	State one point at a time.
			D)	all of the above
13		Nonverbal signals in small group communication:
			A)	are the easiest parts of group discussion for members to interpret
			B)	mean the same thing to most people
			C)	are all signals, except the actual words themselves
			D)	all of the above
14		Which principles of nonverbal communication can help you become a better small group communicator?
			A)	You cannot stop sending nonverbal signals to other members of a small group.
			B)	Nonverbal signals are highly ambiguous.
			C)	When nonverbal and verbal signals seem to contradict each other, people will usually trust the nonverbal signals.
			D)	all of the above
15		Which of the following statements is not true of nonverbal communication?
			A)	Nonverbal communication substitutes for words.
			B)	Nonverbal communication doesn't work well at supplementing the verbal.
			C)	Nonverbal communication expresses emotions.
			D)	Nonverbal communication regulates interaction.
16		Typographical symbols used by CMC to convey emotions in plain text are called:
			A)	emoticons
			B)	emotive words
			C)	hidden antagonizers
			D)	abstractions
17		Nonverbal messages that direct the flow of interaction among group members are called:
			A)	emoticons
			B)	emotive words
			C)	hidden antagonizers
			D)	regulators
18		Sitting at the end of the table indicates leadership or a desire for high influence in the group. This is an example of which function of nonverbal communication?
			A)	indicating status relationships
			B)	regulating interaction
			C)	substituting for words
			D)	expressing emotions
19		What is proxemics?
			A)	the study of how people use personal space and territory to communicate
			B)	the study of how people use nonverbal signals to communicate
			C)	the cultural difference between masculine and feminine communication styles
			D)	the study of how facial expression contributes to effective group discussion
20		Eye signals, facial expressions, movements, vocal cues, time cues, and touch all are types of:
			A)	proxemics
			B)	nonverbal signals
			C)	kinesics
			D)	paralanguage