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Chapter Summary
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  1. Communication shapes a group’s communication network, which can be the wheel, the Y, or the all-channel network, which is ideal for a small discussion group.
  2. A member’s placement within the communication network and his or her role influences that member’s status within a group. Ideally, members rely on earned rather than ascribed status within a group.
  3. Fantasy is important to how groups create their culture. Fantasy chains, which are based on the principle of symbolic convergence that humans create meaning through their talk, help members create a shared reality, deal with uncomfortable information, and decide what actions to take.
  4. Each group establishes a group climate. Cohesiveness, the bonding between members, is a big contributor to group climate and generally helps increase a group’s productivity; cohesiveness can be fostered in a virtual group as well as face-to-face.
  5. Effective groups develop a supportive group climate, but ineffective ones often create a defensive climate.
  6. Teambuilding, or planned activities to enhance group performance, can increase group cohesiveness or address dozens of other group concerns.
  7. SYMLOG, which is both a theory and a methodology, is a tool members can use to gain insight into how a group functions and to assess its level of cohesiveness.







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