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Chapter Outline
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CASE STUDY General Motors250
Improving Creativity 251
PRACTICAL TIPS 255
Reflective Thinking Process 256
The Kepner-Tregoe Approach 257
The Fishbone Technique 258
Brainstorming 258
PRACTICAL TIPS 259
PRACTICAL TIPS 261
Six Thinking Hats 262
Incrementalism 263
Mixed Scanning 265
Tacit Bargaining 265
THE SYSTEMS APPROACH 267
EXERCISES 268
     1. Problem-Solving Discussion Assignment268
     2. Adjunct of Exercise 1270
     3. Brainstorming Exercise270
     4. World Wide Web Resources270
READINGS: Overview 272
     Reading 6.1 Finding What You're Not Looking For, Michael Michalko 273
     Reading 6.2 TeamThink, Don Martin 279







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