Our analysis of the internal influences of the Tubbs Model of Small Group Interaction continues in Chapter 6. Several different decision-making processes are presented. We begin with a discussion of ways to improve creativity. The reflective thinking process, which is one of the oldest and most often used decision-making methods, is described. We also examine the Kepner-Tregoe approach, a variation of the reflective thinking process based mainly on the criteria phase. The fishbone technique, brainstorming, incrementalism, mixed scanning, and tacit bargaining are the other methods for decision making discussed in this chapter. By examining each of these problem-solving strategies we hope to help you become a better problem solver.
