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Multiple Choice Quiz
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1

According to the American Institute of Stress, customer service is listed as the ________ most stressful job in the United States.
A)1st
B)2nd
C)3rd
D)4th
2

Bad stress is also called _____________?
A)eustress
B)distress
C)restress
D)exstress
3

Dr. Hans Selye coined the term ________ to describe "good" stress.
A)distress
B)eustress
C)positive factor
D)euphoria
4

Stress triggers physiological reactions in humans and causes a reaction termed _________?
A)paranoia
B)panic attack
C)stress syndrome
D)fight or flight syndrome
5

Which of the following is not an observable symptom of stress?
A)Fatigue
B)Aggressiveness
C)Stomach upset
D)Nail biting
6

Which of the following is not an environmental factor that affects stress?
A)People
B)Weather
C)Job factors
D)Personal factors
7

Which of the following is not a job factor that typically affects stress?
A)Job structure
B)Job insecurity
C)Job inexperience
D)Unreasonable goals
8

Which is not a personal factor that typically affects stress levels on the job?
A)Relationships
B)Physical condition
C)Financial problems
D)Hobbies
9

Which of the following strategies can help in avoiding stress?
A)Be polite
B)Respond appropriately to messages received
C)Aggressively deal with problems
D)Communicate feelings
10

Which of the following is not a typical strategy for preventing workplace violence ?
A)Beware of potential offender characteristics
B)Identify warning signs of violence
C)Check the FBI most wanted list regularly
D)Be proactive in dealing with and preventing violence





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