Stress is costly and unproductive in the workplace and in your personal life.
Throughout this chapter, you have explored what stress is, its causes and costs,
the factors that contribute to increasing stress, the strategies for reducing or
eliminating it, and the trend toward workplace violence. A key way to reduce
stress and violence is through education. Using the material in this chapter can
help make you more productive and possibly improve the quality of your life.
By identifying and eliminating stressors in your life, you can enhance the enjoyment
you receive from your job and deliver higher-quality service to your
customers.
