Search the Internet for Information on Problem Solving Log onto the Internet and locate information on providing customer service to
irate customers. Also look for information on the following topics: | | Conflict resolution | | Problem solving | | Handling stressful situations |
Be prepared to share what you find with your classmates at the next scheduled
class.Note: A listing of websites for additional research on specific URLs
is provided below: http://www.acrnet.org/
http://www.crnhq.org/twelveskills.html
http://www.geocities.com/Athens/8945/links.html
http://pespmc1.vub.ac.be/PROBSOLV.html
http://www.mediafrontier.com/Article/PS/PS.htm
http://www.vta.spcomm.uiuc.edu/PSG/psg-ov.html
http://scc.uchicago.edu/stress.htm
http://www.greensboro.com/mha/fact010.htm | 