Dealing with various types of people can be frustrating, but it can also be very satisfying.
Many times, you will have to deal with a variety of external and internal
customers, including those who are angry, indecisive, dissatisfied, demanding,
domineering, rude, or talkative. Your goal in all your efforts should be to work harmoniously
with all customers. Whenever you can address customer needs in a variety
of situations and find acceptable solutions, you, the customer, and the
organization win. To assist customers effectively doesn’t take magic; all it takes is
a positive attitude, preparation, and a sincere desire to help others. If you use the
techniques outlined in this chapter, and others in this book, you’re on your way to
providing stellar customer service and satisfying customer needs.
