 | Customer Service in a Diverse World
After completing this chapter, you will be able to:
- Recognize that differences are not bad.
- Develop a sensitivity to the fact that we are all unique.
- Understand the need to treat customers as individuals.
- Determine actions for dealing with various types of people.
- Identify a variety of factors that make people diverse and that help better serve them.
- Comply with legal requirements in assisting customers with disabilities.
- Serve all customer groups effectively.
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