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Multiple Choice Quiz
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1

All of the following are innate qualities that make people diverse except __________?
A)height
B)weight
C)country of origin
D)sex
2

What often dictates which behavior and practices are acceptable and unacceptable?
A)Beliefs
B)Values
C)Behavioral preferences
D)Personal preferences
3

All of the following are examples of cultural values examined in the text except ________?
A)attitude toward conflict
B)expectations of privacy
C)respect for elders
D)appreciation for life
4

Societies that take time commitments seriously and are often focused on short-term projects or relationships are referred to as being _______?
A)near-sighted
B)polychronic
C)monochronic
D)myopic
5

Because the view that many Americans have of time, they are typically viewed as _________?
A)monochronic
B)polychrhronic
C)overbearing
D)care free
6

Which of the following is not a strategy for effectively providing service to diverse customer groups?
A)Let the customer guide the conversation
B)Listen patiently
C)Speak clearly and slowly
D)Use closed-ended questions
7

According to research which of the following is not a personal value of many Asians?
A)Respect for learning
B)Honesty
C)Personal achievement above group achievement
D)Self reliance
8

What law requires organizations to make services accessible to people with disabilities?
A)Workers Rehabilitation Act
B)Equal Opportunity in Employment Act
C)Civil Rights Act
D)Americans with Disabilities Act
9

Which of the following is not a strategy for providing effective service to elderly customers?
A)Be respectful
B)Talk loudly
C)Be patient
D)Remain professional
10

When communicating with diverse customers, all of the following communication strategies can help except _______?
A)avoid inclusive language
B)use general terms
C)recognize the impact of words
D)use care with nonverbal cues





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