 | Customer Service via Technology
After completing this chapter, you will be able to:
- Understand the extent to which customer service is facilitated by the effective use of technology.
- Use technology to enhance service delivery capabilities.
- Communicate effectively via e-mail, the Internet, and facsimile.
- Deliver quality service through effective telephone techniques.
- Recognize the impact of verbal cues during telephone conversations.
- Send and receive message via voice mail.
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