Search the Internet for Customer Service Technology

1. Log onto the Internet and search for sites that deal with customer service and the technology used to deliver quality customer service. Also, look for the websites and organizations that focus on the technology and people involved in the delivery of customer service.
2. Log onto the Internet to search for books and other publications that focus on customer service and technology. Develop a bibliographic listing of at least seven to ten publications, make copies of the list, and share it with your classmates.