In all the chapters the Case Studies represent situations similar to those that the medical assistant may encounter in daily practice. Students are encouraged to consider the case study as they read each chapter.

You are a medical assistant working at a busy office practice. You've been assigned to interview and obtain a history for a 75-year-old female who is hard of hearing. You will be required to chart the information you collect.

As you read this chapter, consider the following questions:

1. How can you ensure that the interview process goes smoothly?

2. Why is it important that you maintain a positive relationship with this patient?

3. What steps will you take to make sure all the documentation is completed correctly and accurately?