Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter material that focuses on the role of the medical assistant.

1. What questions might you ask as you interview an 80-year-old patient who comes to the office for an eye examination?

2. What questions might you ask as you interview a patient who comes into the office complaining of poor hearing?

3. What questions would you ask, in order, of a patient who comes into the office complaining that her hearing aid does not seem to be working properly?