Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter material that focuses on the role of the medical assistant.

1. While you are holding a vial of blood, it slips out of your hand and breaks. What should you do?

2. How could a physician's office laboratory be more advantageous than a reference laboratory? What advantages does a reference laboratory afford?

3. What types of accident prevention guidelines fall under a commonsense heading?

4. What nonverbal communication techniques can you use when you are instructing patients during the specimen collection process?